We have had a few issues with guests exceeding the maximum occupancy. Our latest (last night) was a couple that stayed and claimed their cousin and spouse would be visiting for a little bit. 8 people were still present when the housekeeper arrived after seeing numerous cars in the driveway prior to checkout. It was also evident by the alcohol, vomit and urination from the deck that more than 2 people stayed the night. The fumigation and cleaning will obviously be more extensive and cleaning will take more time/money.
We had recently reduced our max occupancy from 4 to 2 to combat these types of guests. With that reduction, we removed our additional guest fees. We will obviously review this guest fairly, but we’re trying to determine a fair resolution charge; though that might not be possible since nothing is in writing since we hoped this would not happen again. The easiest would be whatever the cleaning cost is above the normal amount, but this guest also lied to get a great deal on a place to stay. So perhaps requesting the same nightly rate + cleaning three more times (2 guests x 4 = 8 people that stayed). Any thoughts?
Ultimately we want to prevent this from happening again. I am not always present during a guests stay which is when these things seem to happen. Preferably, these situations are identified and corrected promptly, but what is the best way to proceed when they are identified late or the next morning. Since there is no additional guest fee option past the max occupancy, can a fee be specified? (For Example, unidentified/unauthorized guests found spending the night will be paid for by the booking guest at a rate of $______). Ideally such a fee would deter this type of untruthfulness and also be reasonable. Any thoughts?