We are new to hosting this summer and have had about 12 bookings with relatively no problems. Our space is our English basement apartment, and we live upstairs. We had guests in last weekend and I’m unsure how to review, namely because:
-they were very slow in responding to messages. Did not respond to inquiry about check in time, which wouldn’t have bothered me but then:
-they extended for another night and I sent the extension through airbnb the night before their original check out time. I received no acceptance, not even after check out time. My husband kindly reminded them upon their arrival that evening, of the extended day, that they had to accept the extension. Which they promptly did, but I was stressing it all day
-they had their daughter staying with them at least one, and we suspect possibly for several, evening. We have a three person limit, and $10 extra per evening for more than two people staying.
That said, they were otherwise fine and left place clean. He (booker) had no reviews but had been on air for several years. He also kept claiming tech ineptitude, but I was skeptical. Do I take into account the fact that perhaps they may have been airbnb’ing for first time, and not mention these things in review, but let him know in messages?
Thanks, unsure how to proceed!