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Two guests in two rooms - toilet clogged


#1

I recently experienced guest toilet (shared) clogged. Once guest left few hours before the other. While cleaning I found the toilet clogged… had to call a plumber to clear it and paid him cash. Reported to airbnb they asked me to tell the guest first. I picked up the last one who checked out first to write what happened and claimed the amount I paid to plumber. He send me reply through inbox sayin he didn’t do it. So I picked up the second on (who left earlier than the last one)…claimed…he never replied rather gave me a good review (!)… then I asked bnb resolution center to get involve. And this is what I got from them " since I contacted two guests and claimed money, bnb cannot provide any help in this regard.


#2

Of course they can’t.

You can only make a claim if you know for certain which guest carried out the damage.

And you paid in cash. I hope you got a receipt so you can claim it as a business expense.


#3

The plumbing companies I called were not available before 24 hours…so the guy who did it for cash was the only available one. How would I know who clogged it when 1 refused and 1 did not answer.


#4

You wouldn’t that is exactly the point. Look at Airbnb Help Centre.

It explains how the Host Guarantee works.


#5

thanks. will look into it.


#6

Time to invest in a plumbers snake.


#7

did they stuff a sock, toy, magazine down the toilet? If used properly not sure why you would charge a guest?


#8

@Brandt got there before I did but what was down there that needed a plumber to unblock it, might be a clue to who did it.


#9

both rooms had white towel. plumber found a white face towel.


#10

Which room had a white face towel missing?


#11

both left used towels in the bathroom. Anyways…


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