I noticed the trend with an increasing number of guests wo are not bothered to reply to my messages. I send all the check in information about a week before they arrive and it’s really frustrating that guests don’t reply. When I greet them I ask them if they received my messages and they all say they received them. Even a simple “10x” would go a long way!
I started thinking about this issue the other day… could it be that guests are now used to apps like Facebook messanger and Whats app? These apps show that a message has been “seen”, seen as in the receiver clicked on the message. Airbnb does not have this feature.
Do you think it would be helpful if Airbnb showed us if a guest received and has clicked on our messages (hopefully to read them)?