Background. My apartment is located in NZ. The country has been declared Covid19 free with no travel or any other restrictions in place. In fact the Govt is encouraging more local tourist travel because of the border being closed. Since the country went out of lockdown I have had one AirBnB guest stay and 3 BDC stays.
I have a guest who booked before 14 March 2020 and now wants to cancel their reservation for 16 July with a full refund. They appear to want to invoke the EC policy. Normally they would forfeit 50% of the cost. They haven’t cancelled yet.
Reservations for stays and Airbnb Experiences made on or before 14 March 2020, with a check-in date between 14 March 2020 and 15 August 2020, are covered by the policy and may be cancelled before check-in. Guests who cancel will have cancellation and refund options, and hosts can cancel without charge or impact to their Superhost status. Airbnb will either refund, or issue travel credit that includes all service fees for covered cancellations. In order to cancel under the policy, you will be required to attest to the facts of and/or provide supporting documentation for your extenuating circumstance.
The guest fulfills most of these but not the last. There is no supporting documentation for EC since the country is not in lockdown but apparently they can just self attest to the situation and get a full refund and I as a host will be screwed. I not only lose the full amount but have lost the opportunity to have booked the apartment for next week during the school vacation when travel is really busy but most travellers would have booked their places already. He could have cancelled under EC a month ago and I might have had a chance to rebook.
I realise that NZ is lucky in being Covid19 free and it’s hard to write a general policy to cover all countries but I think it would have been better to leave out the self attest evidence and require guests cancelling under EC to provide some documenation as to their inability to travel because of Covid19 - either Govt warnings or retrictions. Once again AirBnB is favouring the guests over the hosts.