The guest declined to pay what we asked. So, I clicked through the link to involve air. The first question on that page is “How many nights did you stay at the listing?” The next question is “How many guests stayed at the listing?” and “Is there anything else you would like to add.”
This sounds like Air thinks we’re the guests. Did we or Air set up our claim incorrectly?
Also, rather than responding through the resolution center, the guest messaged us through our inbox. They didn’t deny anything and so we want this considered by the case manager.
Is anyone familiar with any of the above and have any advice? Thanks!