It is hard to fit a 45 minute documentary in a few comments.
They showed some people that were indeed using AirBnB as intended, renting their place to make some money to make ends meet.
After that they featured a student that worked for a management company. They were very professionally organized, they company kept talking about “sharing economy” while in reality their hosts were not sharing, most of them are not even living near Amsterdam, some of them even live in China or the US.
The second problem is the “money to the economy” lie. Since the investors do not live in the city, the rent does not go into the economy. Only the pubs, coffee shops and restaurants profit. But a lot of business start to disappear, like hairdressers and others that are used by people that live there.
They showed how classic Amsterdam neighborhoods were taken over by investors, all listing on AirBnB. There is no more housing for the people working in Amsterdam. The Dutch constitution says that people should be able to live near to where they work. But AirBnB is driving up the prices. AirBnB used to be illegal in Amsterdam, the city has legalized AirBnB in return for taxcollection and some limitations. AirBnB is paying tax, but not enforcing the agreed limitations.
They also show people that rented a room in a house long term, where the landlord suddenly decided to start renting spare rooms trough AirBnB. So suddenly the lang term renters have to share their space with new strangers every few days.
Every property that rents more than 60 days per year, or to more than 4 people at the same time, without commercial license is considered an illegal hotel. You can get a commercial license for a B&B, but the owner has to live on the property.
People are hiring private investigators and collecting evidence themselves, to send to the city to have them shut down.
The city installed teams to investigate these places, together with the police and fire inspection, and shutdown the illegal hotels. A host can face huge fines, if they run an illegal hotel that does not apply to the safety standards. But collecting evidence and checking every place takes a lot of time.
AirBnB could implement easy checks in their software to prevent hosts from breaking rules, but they do not want to.
AirBnB is a company with just 1 goal, make as much money as possible. They do not care if host are listing illegally, they are only interested in getting as much bookings as possible.