I’m so sick of the issues I have bee having with Airbnb guests as of later!!
Found out that a reservation of mine decided to leave after a few day because she “thought the place was unclean”.
This is the email I received:
“We received call from Grethel and about the reservation 4FS55A. She requested to cancel the reservation because she said she cant sleep at the room because of the foul smell in the bedroom and she said that the bedroom was not as clean when she arrived. She sent us documentation / pictures that serves a basis for us to cancel the reservation.
One of Airbnb’s Hospitality Standards is accuracy. Giving travelers a sense of who you are and what your listing has to offer can help them feel more comfortable requesting a reservation. Creating a detailed profile and accurate listing will help attract guests and set their expectations. Please keep in mind that your business is our business and you are extremely important to us that’s why we cancelled your reservation with Grethel to keep your good reputation. We released the payout last 2016-01-24 with a total amount of $486 CAD , and because of that we also need to adjust the $486 CAD on your next payout.”
I am NOT ok with this. First off, she brought their two dogs with them to my place (which I was ok with) and they first thing they did was pee on my floor. Then this guest left them in the bedroom by themselves while they went out for house. This guest never mentioned anything to me about it ot being clean and I want to know the time stamps of these photos because the “stains” I’m being told about could have been left from their pets! I also had other guests staying there at the same time, who made no complaints about anything so I hope Airbnb reaches out to them to get their opinion or talk to the guest there now. I had to recently kick out a guest due to their uncleanliness so that my other bookings and reviews wouldn’t be negatively affected. So why would I take the hit of $300+ to get that guest out only to not make the place presentable for the incoming guests. It makes no sense!!