This forum is dedicated to connecting hosts with other hosts. Sign up to get the latest updates and news just for AirBnb hosts! Note that we are not affiliated with Airbnb - we are just passionate hosts!
This incorrectly says that the Cancellation Policy is under Your Listings > Manage Listing and Calendar > Terms.
In fact, it’s under ‘Check-in’. I don’t see anything called ‘Terms’ under ‘Calendar’.
I checked not helpful on that page, and it bought up a bunch of options, including not accurate, which I then clicked. It didn’t ask me to give any further information, which would have been the obvious thing.
I think Airbnb needs to
(a) Make sure the information they have online is accurate.
(b) Work on their user reporting interface.
Is there any other, better way I could report this?
@felixcat Do you see one on this page? Cos I don’t.
@faheem You’re absolutely right that AirBnB could improve this system, and thanks for spotting this error. I think in this case, unfortunately, the best we can do is just encourage other users to flag the page as inaccurate, and hope AirBnB get around to fixing it soon.
I’ve flagged it and I hope other forum users will too.
Thanks, @Lucy_R. I think there must be a suitable email address I could write to. If anyone happens to know of one, let me know. You’d think a multi-billion company that relies heavily on online documentation would make more effort to keep up to date.
And filing bugs is what I do, though I prefer to file them for free software.
AirBnB seem to be pretty cagey when it comes to contact, and instead are encouraging users to help one another (community.airbnb.com is full of UI questions, albeit often posted in the wrong place, in response to unrelated topics).
To be honest, the kind of questions that pop up on community.airbnb.com make me understand why AirBnB don’t make their customer service dept. easy to contact It’s a shame they have to miss out on useful input like this though.
I’m not sure where to report the following - Airbnb should make errors on web pages easier to report, seeing how heavily it uses said web pages as a way to inform hosts and guests. Either that, or make more effort to keep them up to date.
Someone mentioned the existence of this address, so I thought it would do no harm to report it here. Please pass it on to the appropriate people. Thanks.
It is under Calendar, but not in the usual manner, meaning as a choice on the left of the page; look at upper right corner once in Calendar; two new settings option choices will appear.
Sorry, I’m not sure what you mean. On the upper right hand corner of the Calendar page are “Availability settings” and “Pricing settings”. Neither of these settings appear to have the Cancellation Policy in them.
It’s a shame they have to miss out on useful input like this though.