I have had a Guesst, whom left my toilette cover broken om half, the walls are dirty. How do I request money from the Host. By Airbnb or Host?
Have you checked the Airbnb Help section for this? Damage is an issue they’ve documented clearly enough.
Take photos, send to Air, open a claim.
Hi Kerensa,
So I do not contact the host at first? As I have not been in chceking out, just left me my keys in postbox…
Hey Astaire, just cleaning the house, what a mess, just find out broken bad. This was a long term guest, but the house looks so dirty, the walls are like oily, black, grease…
I’m a little confused - are you a Guest (visitor) or a Host (house owner)?
Either way, you should contact the other party through the airbnb message system to ask for an explanation, and take photos/document the situation.
I am a host, and had a logng term guest.