How can hosts take a stand against Airbnb policy where customer service representatives are making unreasonable decisions regarding cancellations and refunds in the guests favor?
Extenuating circumstances supersede the strict cancelation policy. Customer service representatives with Airbnb commonly embellish and dramatize any unreasonable guest complaints, using these “circumstances” to their advantage in order to support decisions made to meet the guests demands.
I am seeking helpful information that contributes in a positive way.
Policy reform is not possible without collective efforts.