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Situation
Early as a host, I reached out to a booked guest and explained that I was out of state due to the sudden death of my father. I offered to refund their fee and pay for their stay at another airbnb. They said, no worries, just go ahead and cancel our reservation - which I did. My problem is, because I did that, I’m can never be considered for a superhost status for life (a single cancellation of a guest excludes you for consideration anytime in the future).I reached out to airbnb with an explanation and never got a response.
Question: Do you know if there is any process for asking for an exception due to a special circumstance?
Firstly you are only excluded from being a superhost for 12 months
Secondly your cancellation comes under extenuating circumstances
Thirdly you need to ring cs and get the penalty removed, some proof may be required.
Fourthly read Cancellation penalties
Sorted