Star ratings guests

1

We are on IB, so usually it doesn’t matter, and that’s probably also the reason I have never really paid any attention to it. Today I got an enquiry from a “non-reader”, so I checked her profile and found lots of good reviews AND a few worrying ones. So I wanted to take a look at her average star rating, but it isn’t there :face_with_monocle: :face_with_monocle: :face_with_monocle: :face_with_monocle: :face_with_monocle: :roll_eyes: :face_with_raised_eyebrow: …

Is it because I’m on IB or are they never visible to anyone?
What’s the use of hosts giving star ratings if they’re not visible to other hosts?

2

They are only visible on the app

3

I see them when I’m using the laptop. In the message thread, they are in the left hand sidebar underneath the guest’s details. (I use IB).

4

Yes. Jacqui is correct and I was mistaken.

5

I see them on the left in “inbox” but only for guests who already have a reservation. The star rating doesn’t show with enquiries, pre-stay cancelations, etc. … Apparently I (we) can only know when the guest already has a reservation. :roll_eyes:

6

Well do you need the stars? If she has a few worrying reviews then depending on what they say if the issues are deal breakers for you, just decline.

7

No, not really. My complaint is more: Why do we need to invest time in giving stars when they’re not really of any use to us or other hosts?

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8

Do guests see how many stars they have received? I tried searching here but the information seems outdated.

9

It’s on their profile @Hoston

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10

Well I guess because if you have IB turned on you can see them :slight_smile:

11

We have IB turned on, but the star ratings don’t show up until people have made a reservation.

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12

Of course it won’t @GutHend :slight_smile: As you know this function is only available on I.B.

How would you see people before they book, as they won’t have booked ??? :slight_smile:

13

OMG, apparently you’re also a non-reader :rofl:.
I got an enquiry from someone: That’s how I see people before they book. And yes, we are fully on IB.

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14

Lordy @GutHend

I did read what you said. But you seem determined to misunderstand me :frowning:

  1. You asked why bother giving stars if they are not seen.

  2. I said you can see them if you have IB on

  3. You then said star ratings don’t show up until a booking is made

  4. I said of course they won’t because they are only available once someone has booked

I think the only non-reader here is you :slight_smile:

Anyway I’m out I have tried to help but am just met with sarcasm.

15

Interesting. I didn’t know you could see them from a message thread either. I thought it was only from the app. If they have it available on the web platform through messages, why now just put it on the person’s #@$% profile! ugh. Air makes thing so difficult.

16

Let’s have a look, maybe I am the one not reading.

Correct

That is what you said, but your statement is incorrect. I have IB turned on and I can’t always see star ratings.

Correct

This is the first time I see this statement written by your hand. This was also my conclusion, but I still don’t understand why ABnB still wants us to rate guests with stars if I can’t see them when someone makes an enquiry. In the end, will they also keep the reviews of guests to themselves?

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17

I do not think so… I was a guest twice and althought I got a review of the host both times I can not find stars anywhere in my profile.

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18

I have also been a guest a few times and I can’t find the stars anywhere, I was wondering if I couldn’t find the stars because I am a host too.

19

I just asked my current guest (he has 26 reviews). He can’t see stars on his profile and he didn’t know he is a ‘superguest’ :slight_smile: So it’s something just the hosts can see!

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