I only have charged for stains once. And that was for a group where I had to have them kick out all the other guests. Multiple people in the booking chain had lied to me about their intentions. And I also had other charges. This situation was different because the person who booked was the admin at a company. So I just added on the stained sheets to several other items and just a bit of cost for additional guest fees. Airbnb was not involved. And the person in the finance dept. happily agreed to the credit card charges.
The stains were where a baby was laid down to sleep on the bed, and urinated. The guest decided to wash the sheets themselves and left them in the dryer. I told them that I could have tried to remove the stains, and also reiterated my house rules that they agreed to.
Feel free to borrow any of my wording. Once I added this to my house notes doc…guest behavior changed significantly. The place was left so much cleaner, etc. I don’t even charge guests a damage deposit any more. There may be a $100 damage deposit still on Trip Advisor, but the last guest said she wasn’t even charged anyway.
Towels and Linens: Please be respectful of bed sheets and towels. Makeup/foundation, face medications/creams, and tanning products will stain and/or bleach linens/towels. Rolled brown towels (stain resistant) are in a basket provided in each bathroom for removal of these products. Please avoid using regular hand/bath towels with all skin products. Guests are not to wash laundry belonging to the cabin in order to hide stains. Housekeeping will wash all laundry. Unsalvageable linens/bath towels will be charged to the guest.
I just had my first yellow stains on all pillow cases on one bed. I didn’t see any at all before throwing in the wash. Luckily, I noticed some stains on one…then looked at the others, and they were on all of them. So I bleached them and washed again. If I hadn’t noticed and just had thrown into the dryer, I likely would not have charged…just cost of doing business. I understand not all guests are going to abide my house notes, but if I can stave off 95% of stain abuse, I consider it a success…