Oh boy, Oh Air.
Scenario 1: Owners commandeered my Tablet, cancelled all upcoming reservations. 9 of them. Air is saying I can be penalized $35-50 for each one ($315 - 450) unless I provide proof of extenuating circumstances.
*** is someone stealing my tablet not extenuating enough? Also, I have a Dr’s note that is highly personal and confidential, in Spanish. I cannot get an answer from Air - just a 48 hour deadline to give them what they want or suffer the consequences**
Scenario 2: Our Scammers filed a request for a full refund even thought they stayed from 2pm - 2pm, plus 2 hours of a 2 day reservation. I’ve hit back for a $300 payment from them for destaging our cabin and for mental distress.
What am I supposed to be doing? This is the coast of CR - I cannot just stroll over to a Kinkos and scan stuff.