And here are my comments (and a little venting lol)
Most guests, once they get their confirmation email, not only do not read that email, but also log out of airbnb and ignore any messages you send until, suddenly, they need to know how your key system works.
The more ‘experienced’ a guest, the less likely they are to either acknowledge your house rules etc and simply do things ‘their way’. The guests who do not flush the toilet, leave the room as if they just departed from a Days Inn, or actively ignore house rules are invariably the ones with many reviews.
Do not assume the guest verifications are valid. My entry code is their phone # info, but many times (especially the ‘more experienced’ guests do not even remember their air phone number and will somehow assume you know the phone number of the phone they walk up to your house with…
"Leave the location the way you found it’ seems to have varied meanings, especially to older guests (don’t shoot me - I am 65 and a peer lol). A pile of bedding in the middle of the bed, or pillows thrown on the floor, was not the way you found the room.
Some guests also seem a little taken aback with technology. Random pushing buttons or slamming doors and locks is their go-to fix, rather than either asking, or reading the instructions, or simply thinking lol.
Younger guests, on the other hand, seem at times as if they lack basic life skills or have never been in an adult environment before lol. And, Axe rules lol…
Some cultures seem to be ok with drenching the bathroom with water. What’s up with that lol?