First - I’ve been a super host for 4 years and read two forums and try to stay on top of all things Airbnb. Two days ago I got a booking for July at my normal rates (YAH!) but then when I looked at the price I saw that it was for a much lower rate ($75 vs $110). $110 is my lowest smart pricing rate.
First customer service rep determined after 30 minutes that she could not help me and that someone from a special department would contact me within 24 hours. That came and went with no call back (Who’s not surprised?)
I then called back and after a hold with his supervisor this CS rep told me that Airbnb can override Smart Pricing Minimums. I said that I did not believed this to be true and to show me where in the TOS that smart pricing can do this. He ACTUALLY transferred me to his supervisor. His supervisor tried to tell me the same thing. I calmly said that I did not believe this to be true but if it is to direct me to exactly where in the TOS that is refers to his. He tried to read me the rules but again I asked him to show me where it says that and that I belong to a forum where I want to post this link so that I can educate the other hosts on the forum.
After being put on hold for 10 minutes the CS supervisor said he was unable to find any info and that it was a glitch in Airbnb system (who’s surprised by that? ) and that they will honor the correct rate but that a different department would get back to me. I asked him to document this statement in writing and to say how it will take to get back. ( 48 hours).
I don’t expect to get the call back and I will keep documenting what happens but I thought I should share this.
NOTE - I know how smart pricing works and for me I keep the minimum price above what I would normally get. I do this so that when I open my calendar if someone wants to book out 4 months from now I get the highest rate and a boost in ranking for using smart pricing. As I get closer to the dates, I remove smart pricing and lower my rates. It has always worked well for me in the past.