Should I respond to my guest, reviews already submitted?

[AlexSJ]

Me, personally I would have not been listening to the dogs barking for 6 hours … and certainly two days in a row. I would probably gone in the unit after 20min and put an anti bark collar on the puppy … or taken him in with me.

Read through this post. Perhaps calling Animal control is a bit krass, but a message mentioning it would get the point across nicely.

"Service Dog" has been left, unnattended in a no pets home

Hi Everyone, My guest is staying in our private room that we rent out in our home. Because we already have two territorial dogs on our property, we have a no pets policy, but we obviously make exceptions for service animals. My guest arrived, and it was immediately clear that she only is calling it a service animal to use the loophole that hosts must abide by. This dog is clearly not a service not and does not behave like one. In the agreement, that we discussed ahead of time, we let her know…

My beef with your suddenly appearing fine print lays more with the crating …I would certainly resent that and probably seek a cancellation as a guest.

[Joan]

@momovich

Then she claims to be overwhelmed and stressed by my messages that are “passive aggressive” , and implied that her entire visit had been ruined by stress (I sent one welcome message and one message about the dogs, and one follow up about the dogs, each on separate days.) I think she is making a case for a refund!

Then it is really a good thing that you came here before clicking any/one of your messages back to her!

If as a host in the UK, I experienced a similar situation, I would be on the phone pronto to the RSPCA, a national animal welfare charity, and definitely by the second day’s repeat. They have statutory powers to remove animals in distress, and to prosecute owners. Yes, dogs do bark, but not for hours on end, without a pee/poo break and left on their own. That’s plain cruelty.

But I would probably have collected the puppy after 20 minutes too, and taken the others for a pee/poo/run regularly. I can be a bit soft on occasion…

[Ritz3]

Call Airbnb and ask them to block her because she makes you feel uneasy. Otherwise, she will keep harrassing you.

[LCL]

@momovich

I guess we are doing this

Wow. I’m sorry. Just wow. She sounds like an overly aggressive numbnut, looking for a fight. I’d call Airbnb and tell them to review the messages while on the phone with you and that you are feeling threatened and they need to earn their fee and STOP this guest’s behavior now.

[Malagachica]

What I’m finding it difficult to understand is, if she loves her dogs so much that she has to bring them with her to your place, why go out all day and leave them behind? I’m guessing its because your Airbnb is cheaper for her than finding a decent boarding Kennels!

[momovich]

@JJD I did use that option, but was never given the choice to “block”, just to contact customer service.

[JJD]

@momovich Oh, that’s disappointing. Did you call in and have her blocked?