I’ve just spent 15 minutes on the phone trying to verbally walk guests through finding the lockbox and getting into our airbnb house. It is dark, we have solar lights and sensor lights but to be fair it is a dark wet night. English is definitely a second language and while I provide very detailed clear directions and instructions on how to self check in these people failed epically.
Understand terms like ‘lockbox’ ‘On the fence opposite the front door’ is a challenge as it would be for me trying to check in somewhere in Spanish perhaps where I had a partial vocabulary but not a full one. My husband had to leave the room as he couldn’t believe anyone would struggle like this. They had initially bypassed the personal access gate that said ‘House & Studio this way’ and thought the padlock on a large wide gate was what they had to access. Once walking them through finding the lockbox they went to the wrong accommodation first (again right past where they were supposed to go’) and then kept saying the code doesn’t work. I then realised they had gone too far so I realise everyone looks at things differently and while I think my signage and instructions are clear maybe I need more. Everyone else has managed fine but I live 30 minutes away so didn’t want to drive down - they got in in the end. They did say it was their first ever time with AirBnB.
So what I was wondering is does anybody have photos of the position of the lockbox etc that they send with instructions or any other ideas for crossing the language barrier. I can’t see that you can post pictures on saved Messages or any messages. Is it possible?