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I have been using a 6am cutoff for ‘same day’ bookings -guests will not find facilities available if they look for a room at 7 AM that day, for example - but I was thinking of making it a bit later. I am pretty sure that I can handle bookings that come in as late as 10am (for 3pm check in) but was concerned that ‘same day’ means ‘folks with an emergency’ .
Of course, I have Instant Book, so I am protected if a rando books and I don’t like what I see or hear; I don’t want/need to have a conversation with folks before they book, and rarely have any issues with folks who book at 4am for ‘same day’, as I am pretty automated and they get a message when their booking happens that obviates the need to interact.
Thoughts on moving the time to, say, 8am? pros/cons?
I think there’s a misunderstanding here lol. Check in and check out times remain the same. The possibility for the booking to be occupied at 3 PM by a guest, who books it that morning, is what is being discussed here.
Turnover Window remains the same At whatever time the guest books.
A few years ago I had blocked a day for necessary maintenance work. At about 2 pm that day I had a call from Airbnb wanting to re-house a guest who had arrived in the area but the accommodation she’d booked wasn’t satisfactory.
I agreed to have the guest but explained that check-in would have to be a couple of hours later than normal because of the short notice.
Airbnb checked with the guest that the time was okay, then booked her in to my rental, sorted out payment issues and the rep thanked me profusely and then said “And by the way, she has four dogs with her. Thank you again. Goodbye”
In fact, she was a lovely guest and all went well but throwing four dogs into the mix at the last minute was a bit of a shock.
@Rolf personally I’d change the cut-off time to later than 6 but everyone had different circumstances of course. But if I can get the place ready by check-in time. then that’s good enough for me.
I wonder if Airbnb’s message that the guest’s accommodation “wasn’t saisfactory” was actually that she hadn’t mentioned the dogs to the other host (and it was not pet friendly) and was told she couldn’t have them there.
You are lucky she turned out to be a good guest- I’ve read accounts of other hosts accepting these “rehousing” requests, only for the guest to be awful.
It’s not like Airbnb is going to tell us they got booted out of their last place for bad behavior, or because they expected there to be a full kitchen when the listing was clear that there was only a microwave and mini-fridge.
In this case, I was told by Airbnb that the guest had arrived in the area only to find that her accommodation wasn’t ready and that they sent her somewhere else but that was dirty.
This, of course, from Airbnb who didn’t mention the dogs until last minute!
I block one day after a guest but have no issue on last minute bookings since I don’t allow instant book. Have had some great guests who went somewhere else and it was terrible or had a home emergency like a tree come down
On their roof. They tend to be extremely grateful we took them in!
You might have a week with no bookings but then a last minute booking via instant book. I am saying I am okay with same day last minute bookings provided the cleaners had time to do their thing and I can still approve or decline the guest
Do you clean and set up only until ‘the day of’? It would seem to me that leaving your place dirty, for example, would make for problems when the booking comes through.
