My guest messaged me at 9:30 to let me know that she had checked out after a two night stay. When I arrived two hours later to clean, I saw that she had left the dining room window wide open (it had been raining since at least 8:00), and the windowsill, wall, baseboard and hardwood floor below were soaked. I did a quick walk-through and saw that the other windows were closed, so I went back and mopped up the water, washed the wall and baseboard (some of the windowsill stain had dripped down the wall below), and continued cleaning. A little while later, while I was changing sheets in one of the bedrooms, I saw that the windowsill there was completely soaked, with water on the wall/carpet below. Apparently, the guest had closed the window after the rain had come in, but she made no attempt to wipe it up.
My departure instructions, which are posted prominently in the kitchen, specifically ask the guests to close all windows and lock the doors when they leave (I’m not absolutely certain, but it didn’t sound like the deadbolt unlatched when I entered my code on the keypad) ). I was also irritated to see that that she had taken all of the snacks and every non-decaf K cup (I leave a generous assortment) when she left.
I got the message from Air earlier this evening that she had left a review, so I wrote one for her. I’m still pretty pissed off, but I think I’ve toned it down somewhat - I left out the “cannot recommend this guest“ bit. I would have put that in but this is her first review, so I’m inclined to cut her a little slack.
Do you think this will get the point across to future hosts?
“XXXXX responded to messages promptly and left the apartment in satisfactory condition. However, two windows in the apartment had been left open while it was raining (one remained open after checkout) causing water to collect on and penetrate the windowsills and drip down on the walls and baseboards below. I hope this guest will take the time to review and follow departure instructions in the future to avoid unfortunate incidents like this one.”