It’s not as if they did nothing. They piled them all together. That makes me think that it’s either what they truly thought was the best thing to do or was at least the best thing they came up with to do. But they did do something. They didn’t just leave the linens with blood all over the place, they gathered them into a pile. They weren’t “everywhere” and that’s entirely relevant.
I don’t see any disrespect. What would you have them do differently? I mean really really when you take everything into account. That’s the question I’m asking myself when I read this. What would you have them do?
You said it was a one-night booking. So they share a bottle of wine and turn the lights off and get down to it. They probably didn’t see the blood until the next morning when they woke up to check out. (I’m only one woman but I can tell you that it’s really really easy to start your period while you’re having sex and not notice a thing until the next morning. And, truly, it can look just as gruesome without any sex).
Why would they contact you? They’re checking out. The assumption is that someone is coming in to clean after you check out. (Someone should at least be checking the unit immediately after check-out if they’re not). A lot of hosts even make a point of telling guests that the cleaners come right on time so they need to make sure to check out on time.
So they left the linens in a pile for the cleaners (e.g. presumed professionals at cleaning blood off of linens) and checked-out like they were supposed to.
You said there’s a washer and dryer in the unit but would a one-night stay even notice the laundry machines? And how would they have time to do laundry if they’re checking out? Is there detergent? Is there stain remover? Maybe they assumed the cleaners would know best what to do with the stains. It’s a great assumption and it actually served you.
Ultimately, it’s ideal that they didn’t do anything to the linens other than gather them into a pile. It’s best that they didn’t wash and dry them, even if they had time, because it would make it more work to remove the stains.
And you should be glad that they didn’t use your towels in an attempt to clean it because then you’d have towels you’d have to scrub blood out of as well.
Most importantly, there is no reason in the world that those stains can’t be removed. Blood is the easiest stain to remove. Get yourself some enzyme cleaner (I recommend Bac-Out), an old toothbrush and some of the liquid spray Oxiclean.
I know the extra work sucks but the reason it’s extra is that it doesn’t happen all of the time. IMO this simply files under the cost of doing business and shouldn’t be mentioned in the review.
If a guest asked me what they should do if they woke up on the morning of checkout to realize they got their period without realizing it and blood was on stuff, I would tell them to do exactly what your guests did.
Put it in a pile. Don’t wash them or try to clean it up with the towels, check-out when you’re supposed to and have a safe trip home.
) It just doesn’t seem fair. It would be better to say “blood on the linens” for an accurate depiction.