Ok. I’m an “AirBnb is great” host myself, because the platform has really earned my affection & esteem, both as a host and as a guest. A tiny example this morning, but only one of several:
Booked an AirBnb in Honolulu to visit my son, who lives there. Forgot to use my latest Superhost voucher (which I received for hosting 0 stays in 2021, as many of us did). Called to see if there’s any way to apply voucher retroactively - there isn’t. That’s often where such calls end, but that has not been my experience with calling AirBnb.
Tiffany, with “ Hey, I’ve got an idea!” enthusiasm volunteered that, since I was within the 48 hour cancellation period, I could cancel & re-book - using the voucher. (No, I wouldn’t have come up with that on my own). She then volunteered to do it with (for) me and it was done in 3-4 minutes.
A few minutes later, I got one of those “we want to give you a gift!!!” emails— I know, I know it’s a tote bag or travel-size body wash— but add that to decent service, relatively few headaches (from my experiences), autonomy and getting paid on time, and that about buys my brand support.
But, I was a hard-working, happy public school teacher for years, so you know my expectations are quite low 