Response timer still counting down

1

I don’t remember this happening before, but I had an enquiry, and have answered their questions but am now waiting to hear their answers to my questions before I ‘accept’ or 'decline’
But, my response timer is still ticking away:

“Invite XXXX to book by pre-approving this trip
Your calendar is still open until the guest books.
Respond within 23:26:32 to maintain your response rate.”

This seems to indicate to me that I have to decline or accept the guest to maintain my response rate.
??

2

Yes, I got that too yesterday. I told the prospective guest that “There are others interested in your dates; please understand that we will decline your request if you don’t respond by XXX”

3

Hi @Australia,

That’s odd. Normally a response would make that disappear - that timer is just supposed to be for the initial response. And you don’t accept an inquiry, you “pre-approve”. Maybe they’ve changed something. Or maybe it’s buggy software.

4

I cannot stand the response timer! In my experience, it hasn’t gone away until I accept or decline the reservation. Merely writing a note to someone will count towards your response time, but doesn’t get rid of the clock. An Inquiry is also different from a Booking Request, there are no consequences if you write them a reply and then never take an action. If you don’t take an action with a Booking Request, you get dinged even if you wrote a dozen notes.

1 Like
5

Thanks all, weird, I logged out and in on the PC and timer went away…hhmmm

6

Might have been some kind of caching artifact. Though the people who write the Airbnb platform aren’t exactly whiz bang at their jobs, so it might be a bug.

4 Likes
7

Ugh! I had this happen yesterday, even though I replied! Showed as sent on my iPad, and then I got the notify that I hadn’t replied many hours later, was like “WTF! Yes I did!” and then went back to the iPad and it just had a big “!” where my reply should have been.

Airbnb needs to get their sh!t together with their servers and app.

8

And of course, I lost the booking because of it. :pensive: