I had a guest make a reservation back in February for a 3 nite stay. I even called her, as I posted about our live convo on the dashboard (everything goes thru the dashboard, including synopsis of convo’s). A week before her stay, “she” cancels the reservation. Darn it all!
So I open up my V*** calendar, which is linked to Air, and boom! I get a replacement booking for 2 nights within 36 hours.
This a.m. the Air guest is irate…she didn’t cancel the reservation. I didn’t either!! Now she is rightfully furious. It was for an 80th birthday party for a Mother. The first thing I told her to was to call Air. Immediately. They are not answering. I gave her the 415 area code number as well as the 800 number, off of this site.
She can’t reschedule. I suggested she check out V***, or the rental Cottages in our neighborhood.
I am dismayed at this, but I didn’t have anything to do with it. Have others experienced issues with mystery cancellations?