I’ve just had a local resident request to preview. Here is how our conversation went…
Guest: I’m interested in renting the room. I’ve been living in a great […] apartment for the past 10 years, but need to find a temporary space while the landlord tries to get rid of a rat infestation. Not super fun.
I work for an educational social venture and am a very respectful house guest; I’ve house sat, done Air B&B, and couchsurfed many times, so totally understand the importance of taking care of people’s places and things as I would my own. I like to think I’m very easy to get along with, considerate and, most importantly, always wash my dishes instead of leaving a mess in the sink I work 9-6:30 M-F.
I’d be interested in renting the room for about a month. I’m flexible on the start date, but sometime around Sept 24 would be good. Since it’s for an extended time, does it make sense to meet? I’m happy to stop by and look at the place tomorrow or Thurs night. Let me know.
Me: Thank you for sending such a wonderful introduction with your inquiry. Based on your previous reviews I am happy to pre-approve your request to book. Please be sure to review the house rules and let me know if you have any questions. Please note that I do have a strict cancellation policy. If you need to move in sooner I do currently have nights available before the 24th. Once you have booked the room we can talk about an appropriate time to meet.
Guest: Is there any chance I could swing by tonight or tomorrow night to look at the room before booking? I know you have a strict cancellation policy so just want to make sure all is ok before booking - including the commute to/from work
Now, here is my question to this Host Forum, how should I repy? Following is what I came up with, please send your comments!
Guest: I have hosted many happy guests who have commented in their reviews about cleanliness, accuracy of the pictures, and the location. Information is available in the Getting Around section of the Description, which should enable you to calculate your commute or see the transportation options that are available. Unfortunately your request to preview the house before booking violates the Airbnb TOS. Viewing the house before your arrival was a courtesy offer predicated on a booked reservation. Please feel free to view the pictures, read the description and reviews by other guests.
How should I sign off???
Thanks in advance for your feedback.