Request identity documents for check-in

[KKC]

@humblehaven

I will have to review and adjust

Here is a recent thread where a guest objected to a host texting them. It’s just one guest and they were jerks, but in a competitive environment it’s certainly worth thinking about which of our requirements are wants and which are needs.

Texting a guest

Once a reservation has been confirmed, I occasionally text the guest if I need to communicate as opposed to an Airbnb message, especially if it is about a timely matter. I made baguettes and bagels in my downstairs apartment this morning and wanted to give one To my guests who arrived last night and are leaving this morning. I sent a text asking them if they would like a baguette warm from the oven. Here is the response: “Please keep all communication here in the app. I didn’t know that Airbnb…