I have a guest that reserved a month long stay, asking to cancel with an exception to our cancellation policy.
Here’s her ‘story’:
Sorry I had to put in for a cancellation, I have a Stalker here in Richmond that has been getting more aggressive,.I spoke with chesterfield police officer F&&&&&& in regards to this and a complaint has been filed but I feel it is the best course of action to move further away. He has been relentless and I have changed my numbers and blocked him on social media but he seems to recreate a page a follows me again. He has asked on numerous occasions where I am. He knows what city I am in and this is really starting to effect my day to day life to such I have contacted the Magistrate office to issue a no contact order on him and his family but I feel I shouldn’t have to live my life this way so I am just going to pack my bags and move.
Our AirBnB is about 45 miles away from Richmond.
I had already told my wife that I was concerned about this guest to be, due to an earlier message she sent wanting to reserve the apartment for another stay in the near future, she sounds like a diva.
If we accept the exception- we receive nothing. If we ignore it or refuse, we get our standard cancellation fee.
The AirBnB notice subtly suggests that if we reject the exception our rating will suffer.
The way they say it is:
What are your thoughts on:
Allowing the exception
AirBnB’s implied damage to our rating if we don’t approve ?