Hi, all! I’m a new Airbnb host and quite new to this forum. I’m hosting guests since May and everything wasn’t bad. My flat is in a remote location from the centre, so most of my guests weren’t foreigners. World Cup changed things. I was cleaning like mad, being 24 hours on the phone and tried to bring the best service I could.
However, I faced a problem with a really difficult guest. They were late for check-in (2 am), I didn’t want to spend money on a taxi so I left the keys for self-check-in. We had friendly communication. They checked-out later, ignored instructions (just left the key under the doormat) making me rushing to the flat.
When I entered I found a flat very messy. There items (old underwear) was in the middle of living, mess was everywhere… The bathroom was flooded, they used washing machine wrong, the mat was completely soaked.
I requested some money for extra cleaning, but after his refusal I decided not to proceed.
Of course I’ve got a bad review after… And I left something neutral. Now I don’t know should I reply for his bad review? “Muy buena atención, Eva siempre estuvo al tanto de todo, desde la llegada, la estancia y hasta la salida, incluso siempre está disponible en (Hidden by Airbnb) para cualquiera duda o información que necesitaba”- he left 4 stars for everything and claimed there was no wifi.
Actually, my listing is very clean and new and the price was the lowest you can find for the WC2018, nobody experienced troubles with wi-fi…