Reminder messages

Airbnb sends the reminders about guests arrival etc at 6:00 am. I like the reminders, but I wonder if there is a way to adjust what time they arrive? I can’t see options.

I doubt that this can be customized. It is particularly stupid to get a 6 AM reminder that someone will be coming in 7 or 8 days.

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No but you can easily set your phone so you only get alerts during the day @Vanmep

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I state in my check-in message that my phone shuts off at eight 9 PM and if they have a question or need they should send a message and I will respond to them first thing in the morning but I also state that if it is a true emergency I provide my landline and let them know that they will be waking me up but it is important that they contact me and wake me up. I’m happy to report that in the six years of doing my Airbnb I have never gotten a call on my landline , no one seems to abuse it

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The OP was talking about Airbnb notifications, not guest messages.

The 3 am alerts happen to me, too. They must be scheduled to go out at what is a reasonable time of day in the Phillipines or something. I know that some hosts who have contacted CS about some issue, have gotten messages from CS at that time of the night and when the host didn’t answer, woken up in the morning to find that message as well as another saying the CS rep has closed the case because the host didn’t answer within an hour, which of course is outrageous.

I also sometimes get alerts of booking requests or inquiries at 3am, and when I go to reply to the guest in the morning, have found that the guest actually sent the request at 9pm. There was a 6 hour lag.

I turn my phone off at night, so these alerts do not wake me up. As a home share host, I don’t need to field emergency calls- a guest could just come bang on my bedroom door if the plumbing burst in their bathroom.

The person that wrote the message said that he couldn’t shut his phone off because of tenants that might need to reach him so I was giving him an option to offer a landline which he says he doesn’t have as an alternative for those emergency calls

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I checked with CS and was told there is nothing they can do. But if I provide my feedback they would be happy to take it into consideration. :thinking:

I did figure out there is a setting on my iPhone that allows me to turn off all notifications at night, except for certain people (ie my family) who are allowed through. Currently trialing this.

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