I’m pretty new to airbnb, so wondered if anyone might give me the heads up here.
I have a guest requesting the full amount of the 4 night stay as she said my place was unclean!
This is what happened:
On the day of Guest’s arrival, I met her at the bus station and walked back to the house with her, so she didn’t have to find it on her own.
I walked her round the house, pointing out facilities, and invited her to make use of the kitchen, front room and garden.
I showed her the bedroom and bathroom.
On more than one occasion during that day and the day after, I asked her if everything was ok and if there was anything I could help her with. She said everything was fine.
I left on day two of her trip to attend my mother, who had fallen out of bed and broken her hip.
I was very surprised, therefore, to receive an email requesting a full refund on day three – the night before the guest was due to check out – outlining her grievances.
I feel the following points are relevant
- She made no mention of any problems when I was resident in the house – despite being given ample opportunity to do so.
- She took pictures, of areas she was unhappy with, three days into her stay. Obviously, toothpaste and soap marks would be expected by that time, as would small bits of fluff on the carpet.
- Waiting three days to state that she could not stay any longer is rather far-fetched. If she was so unhappy with the accommodation, why not leave immediately? Or at least the day after.
- I have had three previous guests who left five star reviews.
- During her stay, she made good use of the drinks and breakfast items – all of which were provided as part of the cost.
As someone who is fairly new to the Air BNB experience, I am on a bit of a learning curve. I am happy to take any suggestions on board that would enhance my guest’s stay.
I have loved hosting for the previous guests and am assured that they had a very good stay in my home.
This experience has made me wonder if it is right for me. When you welcome someone into your home, you do not expect to have to contend with somewhat spurious allegations of, at most, minor issues.
Have I got a leg to stand on?