Hey all, I came across the above " tales from the front desk" there is some very interesting stories and experiences of people who work in hospitality like we do. Its more hotels, hostels and the like.
Its more usa based with a few uk posters. It mentions upgrades and night audits which i am not unfamiliar with, upgrades are like hens teeth in my country. Staff relay so many request for refunds stories which many posters here on the forum have written about over the years as well. Its just intestering to read about different ways its handled.
There are some funny and well written stories.