Is this real? I’ve done my due diligence and searched the forum but have not found anything that answers my specific question.
I search my rankings pretty regularly. Booked solid, on “Smart” hahaha Pricing, IB w/ only Air verification needed to book, always have “Rare find”, superhost, all 5 star ratings.
I’ve always been in top Three in my searches. I use a different browser for my searches and do not log in. I’ve been number one in my searches for the last 3 weeks (??? can’t figure this out but not complaining), including today prior to contacting customer service–for the first time ever–regarding damages. I don’t trust my searches, thinking Air knows my IP address and bumps me up, so I have random friends and family members check my ranking occasionally. And never the same person. I have my sister check for me today, for the first time. Only filter is dates and number of guests. Number one. Mind you I’m in a very busy/popular area with tons of STR’s.
I search my rankings after contacting Air Resolution center today. Case elevated to case manager and we start messaging around 8:20 PM. I check my rankings around 11 PM or so, and I’m on page three for same dates searched earlier in the day, where I was at number one. Same dates I gave my sister to search as well. I’ve changed NOTHING. No dates blocked, no pricing changes, nada.
I’m no longer a “Rare Find” either, which I’ve been consistently at since early June.
I have another friend check around midnight (yes, I’m still up, blood pressure a little high) and she found me buried in the search as well. Same dates same criteria/filters set. I am a newish host (May) and newish super host, but those bumps have long expired.
What is up?
I reread my conversation with guest, no extortion, told her very nicely that she would owe me money, and would let her know. Next two communications with her (all this on platform) went unanswered by her. I’m super convinced that my contact with the resolution center cost me my ranking, big time.
Has anyone heard of this? Am I just paranoid?