Apologies in advance for the long post.
I have some questions about the checkout process within the Airbnb
system. Airbnb doesn’t seem to have any procedures in place for this.
The rental room is in my home. I’ll be around when the guest
leaves. I’d like a formal checkout procedure. Ideally this would
a) me (or one of my people) doing a once-over of the room to make sure
it looks ok (not been trashed or anything), and that nothing has been
taken. This is tricky; I’m not sure if this would come across as
insulting to guests if they are still there.
b) taking the keys back from them - there will be two keys, one for
the room and one for the front door. If the front door key is not
returned, that will require us to do something about the front door
lock, which would be a pain.
c) getting back any stuff that I gave them. I was thinking of lending
guests a mobile phone for temporary use (I already got the SIM card),
but I’m having second thoughts about this. If there is no enforceable
checkout time, there’s no way I can stop them going off with it. One
possibility is a separate deposit from the one Airbnb is holding, but
is having a separate deposit for something like a phone frowned upon
by Airbnb? Also, prepaid cell mobiles in India are very cheap to use,
so I was thinking of asking guests to just pay for the minutes they
use. (Maybe this should be a separate question.) But again, if there
is no formal checkout procedure, there isn’t an obvious way to conduct
As far as I can see, there is no actual way of enforcing such a formal
checkout procedure. The guest could leave in the middle of the night
if he/she chose, possibly with a bunch of stuff. I obviously haven’t
kept anything valuable in the room, but I would still be upset if
stuff went missing. Here is a mostly complete list of small movable
items that are currently in the room.
- 4 bath towels
- 4 hand towels
- Two bed covers
- DSL Modem
- DVD player
- Rubbish bin
- Alarm clock
- Hair dryer
- Bedside Lamp
I suppose I could report missing items to Airbnb, but does anyone in
practice ever do that? For example, if a torch or a hair dryer went
missing, would you report it? And also, how would you prove you had it
in the first place?
We do have watchmen on the ground floor of the building, and anybody
leaving our place (we’re on the second floor of a two-storey building)
would have to go past them. Assuming they are there at the time, of
course. However, it probably wouldn’t be a good idea for the watchmen
to try to intercept them if they were to try to leave early. Also, the
watchmen don’t speak English.
So, what do people do? Do they outline a formal checkout procedure,
and if so, how do they allow for the possibility the guests may want
to leave early? And would the House Rules be a good place to put this?
And if a guest ignores your checkout procedure and disappears early
without telling you, is that an infraction of the rules?