Hi @muddy,
I have had 3 guests who had flight delays. They all messaged me from their departure airport letting me know the situation, and again when the flight was finally boarding. It never occured to me, nor was there any need for me to ask them for their flight information.
That’s nice for you. But my experience is that guests are not infrequently poor at keeping me in the loop. Nor do they seem overly concerned about it, even in the middle of the night. Also, international travellers quite often don’t have a working phone on arrival, though since eSIMs now exist, perhaps that will stop being an issue. Though you still have to buy the SIM in advance.