Sorry, I know I’m not here very much any longer. I just thought I would ask for feedback on this minor situation.
This is similar to Best way to ask for guests arrival and departure information but that’s an ancient thread, and probably not worth resurrecting.
Since the pandemic, I’ve changed things slightly so I now try to talk to a prospective guest before accepting his, her or their booking. I don’t suppose Airbnb approves of this, but they haven’t tried to stop me yet.
Anyway, I just spoke to a guest rather late in the 24 hour period we all know and love. He refused to tell me either his arrival time at Bombay airport or his plane number, saying I didn’t require that information. He wrote that he will arrive between 4 and 6 pm. After some thought I decided to take the somewhat drastic step of declining his booking request, something I rarely do. It did help that it was a two night booking slightly over 2 weeks from now.
The only time I can recall doing this recently (as in the last couple of years), is for a booking where my respondent was apparently a lunatic and responded with gibberish. I backed away from that one hastily.
This person was a polite and well spoken German with stellar reviews. Though I’ve learned to distrust stellar reviews. All too often they seem to have little to no relevance to the person I end up hosting
Maybe I was being paranoid, but this job already has enough stress, especially for the amount of money I make. And I do host these people in my home - just that minor detail.
Here is the response I left on the Airbnb Messaging thread for this person. Does anyone think I acted unreasonably? Would you have handled it differently?
Greetings from Bombay.
(In the unlikely event any Airbnb rep reads this and wants an
explanation of why I declined this booking…)
This prospective guest refused to tell me either what time his plane
arrived, or what his flight number was, saying that I didn’t need to
know this information. This is of course not in any sense
While this is not in itself a big deal, it’s a little worrying at the
outset. I don’t remember it happening before, and I’ve been hosting
since 2016. I don’t look forward to wondering what other details this
guest will decide I don’t need to know. This business already has
enough stress. On balance, I think it’s better to decline.