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Had an inquiry yesterday for a guest who wanted to arrive at 3am (this is a private suite in our home and we state that we prefer to greet our guests, no self-check-in offered.) I replied that 3am is a little early for us but we could do 6am. She was happy with that. Then, just as I was about to approve the stay, it occurred to me she was asking for a free day since I would have had to block the day before in order to ensure the room was free at 6am. So I told her she would have to book the day before as well. She made a snarky comment after that and then she went away.
I think I would have been fooled into giving a free day away (which would have amounted to a 25% discount AND me getting up early on a holiday to greet them) if I hadn’t read other postings here with similar situations. I am grateful for this platform so I don’t have to learn everything the hard way.
No, more like realizing that we rent the suite from check in time to check out time, not the calendar day. The prospective guest thought if she arrived anytime on the 4th (in this case, at 6am) then that was when her reservation started.
Not that we’re hotels, but her logic wouldn’t fly at a hotel, either.
Makes me wonder if they just book the night before as they should. I bet they can figure it out.
I did hear once of a couple arriving very late/early (5 am) to their hotel and being told the room wasn’t available, that there were no empty rooms and they wondered if it had been given away or if there really was “no record of a reservation.” This was long ago pre-internet days.
Why don’t you just state in your ‘terms’ that check in has to be between 3pm and 10pm or similar. That way anything else is easily batted away.
I find a lot of young people who do loads of social media are casually rude if they do not get their way. Don’t stand for it.