So a guest writes to me 10 days before his arrival. 3 nights, family of eight, whole house. He tells me that he has also just become a host and has received a $500 voucher from Airbnb. He explains that he cannot redeem it against existing booking. He asks if I can cancel the booking at my end and then promises to rebook the same dates, same price. This will then allow him to use his $500 voucher.
I do not feel comfortable with this as I understand that if I were to cancel at such short notice it will reflect poorly on my exemplary hosting record to date. And probably negatively impact my status. I am currently and consistently in the top 6 listings for Cape Town, South Africa in my category.
Any advice or similar experience from anyone gratefully accepted. Many thanks, Eric.