I am a 5 star host with all kinds of great reviews. Have 4 places so am conversant with how to resolve issues.
Airbnb collected the money from a guest 7 months ago and has not dropped it into my bank. I have spent many hours on the phone talking to their reps. Lots of promises they will contact me and fix the problem. Nothing happens. The guest was a return and I spoke to her regarding this situation. I know she paid as she gave me her information!
I used to think Airbnb was great. Now I think they are okay. I used to run all my bookings through them as I thought it was easier and better Now I book away from this site. I would tell someone who is thinking of working with them they are okay. Not good. I love the people who come stay and have had so many wonderful experiences. Airbnb is mediocre.
I know it is harsh…but…what do you think of not letting people stay if the money has not hit my bank account? I think it is a terrible idea but how can we owners protect ourselves from the actions of Airbnb? This is the real problem!
Anyone have any recommendations of how to get this corrected? I speak with the reps. Nothing. The situation was escalated several times and I have emails saying they are looking into it. Then nothing. Money still shows as owed…but they won’t send it!