I decided to start a new thread, but this question was asked in another thread where the previous guest caused damage, and next guests were checking in same day.
And it’s a good question. Has anyone here ever filed a claim to charge the previous guest damages, PLUS the lost income for having to cancel the next guest? According to some posters it seems that Air is more willing to pay out of their pocket when a guest “admits” to the damage.
So, let’s say your previous guest trashed your place/room. You have 3 hours until the next guest checks in. It’s impossible to get the place fixed up in time. You apologize to the next guests and they have to find another place. You file a claim charging for the damages AND any income you lost on the next reservation. I consider lost income to be damages caused by the guest. Your guest DOES admit to causing the damage, but refuses to pay the entire bill.
Has anyone here ever filed the lost income on a damage claim (regardless of anything in their fine print)? And if so, what was the result?