I’m not sure if this has been discussed before, but I’m wondering about check in times. Here’s my situation:. My settings are check in from 3-8pm. I do allow late check ins since we have a keypad and as long as the guest reads their messages, it’s no big deal. But I need to be able to discuss check in with guests if it is after 8pm, because I’m not available to assist them. We do same day bookings. We are on a major freeway and get a lot of people passing through town and staying one night. This is a huge part of our business. Our same day booking cut off time is 7pm. As long as I know by 7 that someone is coming, and I can communicate with them, there’s no issue. But last night I got an instant book at 6:56 pm and the guest selected a check in time of 8-10pm. Air allowed his reservation to go through this way. I don’t understand why if our check in time is 3-8pm why this guest was able to instant book for an 8-10pm check in. Again, I can accommodate late check-in times, but require communication with the guest to ensure they know how to check in without me.
Has anyone experienced this? Is there any way to prevent this from happening?