Some sites are very slow when it comes to downloading. He should know that., as people who are computer literate a bit know this fact.,
You can call your internet provider and ask them what speed it is. But do not worry that much about his review. He might not mention it, or when he does, be sure you have fact to support your answer like info you get from your provider.,
There will be always someone who complains about how things we have no control over.
I heard a story about a heated pool, when guests reserved the whole house for the weekend just to get away and relax mostly In a pool. They reserved the very last minute and arrived within 2 hours.,
The owner didn’t heat the pool for several days as it was chilly outside and previous guests didn’t want to swim at all. As soon as the owner received a reservation he put the heater on. But … It takes around 20 hours to heat up pool 15 degrees.
When guests arrived they were deeply dissapointed that the pool is only 73 F.,
They started fussing and fussing, were driving owner nuts. He called pool guy , the pool guy said that there is nothing can be done about it, as it is pretty cold outside,many hours it takes sometime to heat up this large quantity of water.,
12 hours through the night later the pool was of a decent temperature of 82F, but they wanted 88F.
They called again at 10 a.m. Saying how dissapointed they are that the pool is still cold. The owner went back and saw the temperature was around 84F. It was bad rainy weather outside, they were out, empty beer bottles on a bottom of the pool.
They ended up cleaning everything nicely even the beer bottles, saying how great they spent their weekend and what an awesome pool weekend it was.
He was so prepared for a horrible review that he prepared explanation ahead of time, and was very surprised.