I tried to find similar posts on this topic but cannot so hopefully this is not a duplicate of another one.
In my country NZ, we have been Covid free for most of this year. So we lived life normally and people were free to travel anywhere in the country but no tourists of course. Then a leak appeared and Delta case got through the border in our largest city which caused the whole country to go into lockdown at the highest level. That meant no travel anywhere, not across the country but in your own city. While that lockdown has been eased for most of the country our largest city (Auckland) is still travel restricted apart from essential travel.
Also one of the restrictions is the number of people at gatherings so people have had to cancel concerts, sports games and other functions.
I have been getting requests from people saying they want to cancel and get a full refund because
- they cannot travel because they are in Auckland
- the concert/sports game/conference they were attending has been cancelled (they don’t live in Auckland so could travel)
From my understanding under current AirBnB (and also Booking.Com) rules any travel post mid 2020 is not covered by Covid anymore since it’s expected that everybody knows about Covid and the potential impact on travel. So just because you could travel when you booked and then the Govt blocked travel because of a Covid outbreak, doesn’t mean you qualify for a refund - you booked knowing that such an event could recur. I am not sure I should provide a refund in that situation since people in other parts of the country (or locally) could have booked and paid and I now have lost that income.
On situation 2, this is consequential impact and even clearer. While the event you planned to attend has been cancelled that’s no reason why I should have to bear the cost. You can still come and do something else.
On 1. I think offering a credit is a good compromise. On 2. I think I don’t think I should have to compensate at all if they have forfeited 50% of their cost.
I might be a voice in the wilderness here but would be interested in what other hosts would do.