Do any of you have experience making a claim against the Host Guarantee for a sum over $300?
According to the Host Guarantee page:
Compile as much documentation as possible to submit with your form. Useful documentation and information that will help process your payment request as quickly as possible include:
- photographs of the damage being claimed
- a police report for any damage that is over $300 USD
- receipts or some alternative evidence of the accurate fair market value or report cost
- proof of ownership.
- 5 . any other documentation that you feel will be helpful to processing your request
Our last guests dropped a suitcase on our glass-top cocktail table. The price for the replacement piece of bronzed glass is over $500 before shipping. The guest confessed to causing the damage, but doesn’t want to pay because, “They have insurance for that.”
The police will not come out for a broken tabletop, and I find it laughable to even ask them to.
The guest provided photographs and a confession. I provided more photographs. We’ll see where this goes.