Yesterday, I had a booking for an older couple who had asked if they could bring their 17 year old daughter with them. I said sure. When they replied with their ETA at 1:30 AM, this was the message:
Thanks for reaching out to check on us, Danielle! Hope this message isn’t attached to some notification that wakes you. If so, please forgive me/us.
Our only issue is now we have all three of our children (23, 20, 17) joining us for the first night. We’re bringing an air mattress (and sheets and pillows), and all of the kids will be gone the second night. Is there somewhere nearby that’s well lit and secure that they can park their cars overnight?
A good ETA for us is 4-5p, but we’ll text when we have a more firm idea. Looking forward to getting to know Armstrong & Eartha Kitten. Thanks for having us!
- Tony & Melissa (with Sarah, Nathan, & Bethany)
I was stunned. Called Airbnb Support immediately, who then called the couple and they assured support that they would only be bringing the three. I had no reason not to expect a retaliatory review, as I wasn’t going to indulge their ridiculous request and didn’t trust them not to have all five people. Since they told support that they would be bringing the original crew, support told me that if the reservation were canceled, it would be my fault. I messaged the family offering a full refund if they would just cancel it themselves. Then the dates were grayed out and my calendar looks like I canceled. If I get penalized for this, I will cancel all future bookings and take my listing down.
What would you have done?