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I have just received 10 reviews of which 8 is a five star overall review. Airbnb state that I have 75% 5 star review on the Superhost status page… That is 7.5 guests out of 10. Where did the half guest came from? If I look at the statistics it is stated the I have 78% and 22% 4 star for overall experience.
Your maths is flawed. 75% is not 7.5 guests out of ten,it is three quarters of your guests. 8 out of 10 is 80% (You’ve already said you have 78% five stars) so airbnb maths appears broadly correct.
That is exactly my point, it should be 80%, but it is Airbnb that is stating that is is 75% on one page and 78% on the other page so they must have a way of calculating it that I don’t understand.
Per, please believe that I am not saying this to get at you in any way - this is just for the guidance of new or potential hosts who are browsing here. It’s really important to have Airbnb’s phone number ready programmed into your phone.
Let’s say for example that your maximum occupancy is two people and four show up. You need to be able to contact Airbnb immediately to sort the situation out. There are so many instances in which you might need to contact Airbnb in a hurry.
And when you have guests, keep your phone in the pocket of your jeans at all times.
Responce from AirBnb: The difference of the percentage is related to the updating of the data. The data in your dashboard updates automatically. In some instances it may take a day or two to reflect your most recent trips.