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I just had a booking come in and the guest was correctly charged my per night per pet fee. I have had it set up in my channel manager but Air did not support per night pet fees before. I have it in my description to contact me if bringing a pet and then I would send a resolution request or let them know to pay venmo or cash at check in.
I do not know when the change took affect, but it is working for me now
RR
Hmm, I raised my pet fee due to it being a per stay, regardless of number of pets, charge. If it’s now per pet I’d like to reduce the fee. Since I don’t trust it to work in that way I’ll leave it as is and refund anyone who is charged double.
Early on I thought about just charging a flat fee equal to two nights, which is my average stay. I never made the change now it is work how I wanted it to all along.
RR
It looks like there are options now for “per pet”, “per stay”, “per night”. Mine had been set at $60/stay, but now I was able to change to $20/night.
So they finally changed the pet fee options to exactly what hosts had been asking for from even before they instituted the pet fee being added to the booking form. And when they added it, but it only worked as a per-booking fee with no per pet option, those who allow pets were vocal about that not being helpful.
It’s like they can never change things as a response to host feedback, or admit that the a new feature was poorly executed, but have to wait for years to make it seem like it was their idea in the first place.
Thank you. Since I have mostly one night stays, the prior settings were okay for me but this is a big improvement.
So you can now add a pet fee? What if it is a person claiming its a support pet? I don’t allow pets due to the extra cleaning involved and antiques, etc… But if I was forced to take a pet for “support reasons” can we add a pet fee? Which seems only fair.
It’s called a service animal, not a “support pet”. Service animals are not pets, they are trained to perform a service for the handler due to some disability. And no, you can’t charge a pet fee for a service animal.
It sounds like you really need to read the Airbnb policies regarding service animals and the 2 questions you are allowed to ask the guest about them.
That’s a violation of Airbnb policy, as Muddy pointed out. I have so few people claiming their pets are support animals and my suite is so well suited to pets that I don’t have to worry about it.
@Letsgo I don’t know where you are located, but Airbnb no longer requires hosts to accept “emotional support” animals (as opposed to actual service animals) unless local jurisdiction requires it. Right now I think the only places in the US that require accepting emotional support animals are California and New York.
Don’t know about the law in other countries.
Some hosts have reported that when guests claim they are bringing a service animal, and the host asks them the 2 allowed questions and reiterates the rules regarding service animals (animal not to be left alone, to be under the handler’s control at all times, etc.) many guests who are falsely claiming their pet is a service animal withdraw their booking requests or admit that it’s an emotional support animal, not a trained service animal.
thank you for letting me know. I am in Canada.