Per pet per night pet fee now supported

I just had a booking come in and the guest was correctly charged my per night per pet fee. I have had it set up in my channel manager but Air did not support per night pet fees before. I have it in my description to contact me if bringing a pet and then I would send a resolution request or let them know to pay venmo or cash at check in.

I do not know when the change took affect, but it is working for me now

RR

7 Likes

Hmm, I raised my pet fee due to it being a per stay, regardless of number of pets, charge. If it’s now per pet I’d like to reduce the fee. Since I don’t trust it to work in that way I’ll leave it as is and refund anyone who is charged double.

1 Like

Early on I thought about just charging a flat fee equal to two nights, which is my average stay. I never made the change now it is work how I wanted it to all along.

RR

1 Like

It looks like there are options now for “per pet”, “per stay”, “per night”. Mine had been set at $60/stay, but now I was able to change to $20/night.

3 Likes

So they finally changed the pet fee options to exactly what hosts had been asking for from even before they instituted the pet fee being added to the booking form. And when they added it, but it only worked as a per-booking fee with no per pet option, those who allow pets were vocal about that not being helpful.

It’s like they can never change things as a response to host feedback, or admit that the a new feature was poorly executed, but have to wait for years to make it seem like it was their idea in the first place.

3 Likes

Thank you. Since I have mostly one night stays, the prior settings were okay for me but this is a big improvement.

3 Likes

So you can now add a pet fee? What if it is a person claiming its a support pet? I don’t allow pets due to the extra cleaning involved and antiques, etc… But if I was forced to take a pet for “support reasons” can we add a pet fee? Which seems only fair.

It’s called a service animal, not a “support pet”. Service animals are not pets, they are trained to perform a service for the handler due to some disability. And no, you can’t charge a pet fee for a service animal.

It sounds like you really need to read the Airbnb policies regarding service animals and the 2 questions you are allowed to ask the guest about them.

2 Likes

That’s a violation of Airbnb policy, as Muddy pointed out. I have so few people claiming their pets are support animals and my suite is so well suited to pets that I don’t have to worry about it.

1 Like

@Letsgo I don’t know where you are located, but Airbnb no longer requires hosts to accept “emotional support” animals (as opposed to actual service animals) unless local jurisdiction requires it. Right now I think the only places in the US that require accepting emotional support animals are California and New York.
Don’t know about the law in other countries.

Some hosts have reported that when guests claim they are bringing a service animal, and the host asks them the 2 allowed questions and reiterates the rules regarding service animals (animal not to be left alone, to be under the handler’s control at all times, etc.) many guests who are falsely claiming their pet is a service animal withdraw their booking requests or admit that it’s an emotional support animal, not a trained service animal.

1 Like

thank you for letting me know. I am in Canada.

I didn’t know this. So now I’m trying to find what those 2 allowable questions are. . .

1 Like

You can easily find Airbnb policies simply by typing it into a Google search engine. “Airbnb service animal policy”, in this case.

1 Like

Found it! Thank you!!

Which in most cases really means it is just a pet, and a poorly or untrained one at that!

1 Like

Thanks for the update! I see I now have the option as well. I have some guests who will stay months at a time and it is indeed nice to be able to charge a little bit more for those who stay longer and bring a pet rather than amortizing a total fee for everyone.

1 Like

Airbnb shouldn’t impose any kind of animal upon a host for whatever reason. It is their domain and if it requires extra cleaning without compensation - then this is completely unfair. They can book a hotel.

2 Likes

We are remotely considering becoming pet friendly due to a return guest who begged me if she could bring her beautiful, 45 lb, 4 year old fawn Malinois. He is a very well behaved and trained dog and was leashed as required by me, the entire time.

There are still the same good reasons to not accept pets> no lawn, no fence, fancy furnishings, dangerous wild animals etc, but we do need bookings.

Maybe I could write in the blurb that we may consider pet guests only with prior approval?
Would all guests just say their pets are perfect?
I do not think that having a pet fee inserted actually means all pets are accepted/?/
If you check the box that is pets allowed do you have to accept any and all? We are request to book not IB.

I just think that any thing mentioned other than no pets, we might get into a rabbit hole of indogamy.

1 Like

Well, they are certainly not going to tell you Rover is rambuncious, barks neurotically, has been known to pee on the carpets and chew the furniture legs or sheds a dustpan full of hair every day. :wink:

3 Likes

We have a no pet policy but have over the years had service dogs, emotional support animals and smallish dogs on occasion when our (mostly returning) guests have specifically requested it. I suspect that because it seems more like we are doing the guests a big favour, they do follow the specific rules we impose and we have never had any issues. Some guests, who obviously don’t like / can’t meet the rule ‘can’t be left unattended in the house’, we don’t hear from again…

That said, we are still ‘no pets’ on our advertising. I am not at all convinced that all dogs and their owners are well behaved, whatever claims they make, so I would not want to allow all and any pets without the ability to filter. But that is mainly because we haven’t furnished and fit out the cottages with pets in mind.

1 Like