AIR incorrectly paused all my properties!
Due to COVID I changed our properties - IN SETTINGS - to one week minimum and two nights in between rentals blocked for housekeepping
But I continued to get inquiries for as few as ONE NIGHT!
I emailed CS to get this figured out and received an email - one week later - saying they’ll get back to me in about a week (you’re busy, i understand. but…)
Then i received an email telling me I declined three inquiries in a row and my properties would be paused.
I stopped declining inquiries (even though they were for fewer than my one week minimums.
I let them expire or I replied that we couldn’t accept their dates.
But apparently I declined three more because i just received an email that all our properties are paused for five days.
BUT THE FAULT LIES WITH THE CALENDAR SOFTWARE NOT ACCEPTING MY SETTINGS!
I’M ONLY DECLINING IN SUPPORT OF OUR COVID SETTINGS THAT THE CALENDAR IS INCORRECTLY ALLOWING TO GO THROUGH!
On July 14 I had a conversation with CS (spoke with “Anna”) and I asked if these declines for COVID would ding our superhost status (four plus years running!). Anna said "NO, they would not affect our status.
Yet here we are. Paused for five days.
AND… I cannot get to a human on the phone unless it’s regarding a rental within 72 hours.
The recording says to contact their on line customer support.
Which I did twice (the second time) on 8/18) and got paused instead of helped!!!
hoping someone from Air is actually paying attention to this page!
I’ve posted this on Facebook but I’m having problems with my Twitter account so can’t post there right now.
all are appreciated