I received 2 text messages from guests about their upcoming stays - except these came after they booked but before I got a notification that they did… seems that airbnb notifications for stays are running late?
Anyone else have this?
1 Like
Is it possible that the guests booked, then sent you a message before Airbnb successfully charged them and confirmed the booking?
I’m had all kinds of message notification glitches over the years. Like a booking request notification being sent at 3am, when the guest sent it at 9pm. Or a booked guest sending several messages but notifications only sent for some of them. But I haven’t experienced any of these glitches lately.
1 Like
Airbnb changed their alert/notification sound. It’s barely hearable now. And you cannot change the alert sound because it’s on the Airbnb side. I have to constantly check my phone or I’d miss the requests or messages. I wonder why Airbnb trying to make their notification unnoticeable.
2 Likes
But I’ve noticed they’ve made all their emails IMPORTANT so they get flagged with an exclamation point (at least on Outlook on my desktop)
I just posted a topic about this. I escalated this to an Airbnb Supervisor but they refuse to say its them and apple says there is nothing they can do. I can barely hear the ping. I thought I was imaging thing for a minute and then I saw your comment.
I travel a lot and Airbnb messages use data that can cause a delay so I tell my guests to text me directly to my cell if
I don’t respond immediately. I add their number to my contacts as a favorite so they can reach me even if my phone is on do not disturb. Here’s the wording I use: “The app sometimes lags so if I don’t respond almost immediately send me a text message at xxx-xxx-xxxx.”