I am a new host and my listing is for a large private house with a pool and spa. I was (past tense) using Smart Pricing and to my dismay, I got a booking for 5 nights on a prime weekend (graduation & weddings) in June for a group of 4 adults and two infants. (My rules are that over 4 overnight guests are charged $25 each additional).
Smart Pricing set the booking at $130 per night and that is far below what I think is fair market value for that weekend, although a 5-day booking is kind of nice.
The guest (seems like a middle aged adult, coming with her parents and two grandbabies) said she is coming for a graduation and a wedding “I have a lot of family in that area that will drop by to visit and probably have some meals together”.
I sent her a message reminding her of the house rules that anyone visiting after 11pm is considered an overnight guest. She misinterpreted and thought I was saying that she cannot have more than four guests over at a time, and this is an issue for her. She said that if I am concerned, can I please refund her money and she will book elsewhere.
I do not state how many visitors a guest can have over. While my house is an excellent place for entertaining and there is plenty of room, I do have a no events/ parties policy. I do not want her to have a party here.
a.) Tell her that she can not have more more than 12 visitors at a time and then update my house rules (overnight is a maximum of 8)
b.) go ahead and ask her to cancel (then I can adjust pricing to a more reasonable amount too)
c.) something else